[SOLVED] phpthumb ImageMagick issue

I have flexicontent and flex import installed. I'm trying to import data from an xml url. I have had trouble and am using the paid pro support at flex import. I am getting the phpthumb imageMagick errors that have been mentioned previously on this forum. You can view all the errors on this url:

www.bustedknucklechronicles.com/dealer-connection.html

The support person at fleximport says it is a problem at my host. I put a ticket into my host and they have replied the following:

"I was looking at this issue and noticed something about the error that I think the flexicontent developers may have missed. If you look at the error below you will be able to see what I am referring to.

ImageMagick failed with message (convert: Empty input file /mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/eae912c4-76a2-48bd-bd10-945d1e02c054.jpg

phpThumb() v1.7.14-201605300732 in file "phpthumb.class.php" on line 232

setSourceFilename(/mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/./eae912c4-76a2-48bd-bd10-945d1e02c054.jpg) set $this->sourceFilename to "/mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/./eae912c4-76a2-48bd-bd10-945d1e02c054.jpg" in file "phpthumb.class.php" on line 297

In the first part of the error you will see that the path it's looking for is /mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/eae912c4-76a2-48bd-bd10-945d1e02c054.jpg

However, in the section where the code is trying to setSourceFilename the path it's looking for is /mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/./eae912c4-76a2-48bd-bd10-945d1e02c054.jpg

Just after the /uploads in the setSourceFilename section is a . So it's looking for /uploads/./eae912c4-76a2-48bd-bd10-945d1e02c054.jpg which is different than the actual path of /mnt/data/vhosts/casite-650569.cloudaccess.net/httpdocs/components/com_flexicontent/uploads/./eae912c4-76a2-48bd-bd10-945d1e02c054.jpg

Please check with them on this because this is not something that we would be able to assist you with. Let us know if there's something that they suggest we do and we'll be glad to assist you."

Please advise what i am to respond to my host. Thank you so much for your time.

Hello

If imagemagick is the issue
- then upcoming FLEXIcontent version (you can get now) makes possible to override phpThumb configuration without need to reapply changes on every upgrade
- does it happen will all images ? i see ImageMagick saying that image is empty

Please send me a PM with admin ACCESS, please note that i will upgrade your site to new version, there should not be any bug with the new version, only some CSS changes, if there is some new bug will fix
- or you may send access to a copy of the web-site but it must be on same server

Hello

the image is empty and a "debug" message is printed, i removed the debug message