Compatibility with salesforce's live chat

More
3 years 4 months ago #79549 by Mick
Hello,

I have added the livechat (from salesforce) feature on my joomla website. This is a module with a javascript code.

The chat pop-up works on all webpage of my site, except on the two webpages where flexicontent module exist.
I have two Knowledge Base, when I try to open the chat, it is blocked.

Could you please help me to understand what happens ? Is the flexicontent module blocking the javascript ?

Thank you!
Michaël

Please Log in or Create an account to join the conversation.

More
3 years 4 months ago - 3 years 4 months ago #79550 by ggppdk
Hello

the chat module may be double loading a jquery extension or or other error
do these

press f12 to open browser tools
then go to "console tab"
then reload the page and wait for it to load

then look inside the console TAB, and check for javascript errors

if website is public you can post a link to the specific page


-- Flexicontent is Free but involves a big effort on our part.
Like the our support? (for a bug-free FC, despite having a long list of functions) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing with a 5-star...
Last edit: 3 years 4 months ago by ggppdk.

Please Log in or Create an account to join the conversation.

More
3 years 4 months ago - 3 years 4 months ago #79551 by Mick
Hello,

Thank you for your message!

Do you understand the attached error ?



It only happens on webpage where flexicontent is deployed.

Thank you!
Michaël
Last edit: 3 years 4 months ago by Mick.

Please Log in or Create an account to join the conversation.

More
3 years 4 months ago #79552 by ggppdk
Hello

will need a link to the page


-- Flexicontent is Free but involves a big effort on our part.
Like the our support? (for a bug-free FC, despite having a long list of functions) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing with a 5-star...

Please Log in or Create an account to join the conversation.

More
3 years 4 months ago #79554 by Mick
Hi,

Thank you. Login information sent by private message :)

Michaël

Please Log in or Create an account to join the conversation.

More
3 years 4 months ago #79557 by ggppdk
Hello

i see your PM, i will look at it soon, probably today,
i tried but at the time that i tried chat was not available ("Agent offline")


-- Flexicontent is Free but involves a big effort on our part.
Like the our support? (for a bug-free FC, despite having a long list of functions) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing with a 5-star...

Please Log in or Create an account to join the conversation.

Moderators: vistamediajoomlacornerggppdk
Time to create page: 0.288 seconds
Save
Cookies user preferences
We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.
Accept all
Decline all
Essential
These cookies are needed to make the website work correctly. You can not disable them.
Display
Accept
Analytics
Tools used to analyze the data to measure the effectiveness of a website and to understand how it works.
Google Analytics
Accept
Decline