Problem With Facebook Shares -- Could Not Resolve Hostname

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2 months 2 weeks ago #85406 by fmgoodwin
Hello, I'm having a problem with Facebook shares from my flexi toolbar field in flexi items on worldnewstrust.com. No image or text appears in Facebook shares. Debugging the item urls helped at first, but now debugging is not fixing the problem. All the metadata looks good. This is from Facebook debugger:

Warnings That Should Be Fixed
  • Can't Download
    Could not resolve the hostname into a valid IP address.

Facebook shares from my JomSocial activity feeds on the same site are having no problem.

The Facebook World News Trust page (that I am trying to share to) shows no restrictions or violations.

This issue is very similar to one I had 12 years ago:

www.flexicontent.org/forum/21-troublesho...facebook-shares.html

Any suggestions? Please advise. -Francis

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2 months 2 weeks ago #85409 by micker
Could you send more information
Direct link
Error
Joomla vers
Flexi vers

FLEXIcontent is Free but involves a very big effort on our part.
Like the our support? (for a bug-free FC, despite being huge extension) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing reviews. Thanks![/size]

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2 months 2 weeks ago - 2 months 2 weeks ago #85411 by fmgoodwin
  Hi, Micker.

Here's a screenshot of a Facebook share of an article from worldnewstrust.com to the World News Trust Facebook page. You can see that neither the photo nor the headline or summary text appear as they should. Part of the problem is that this is intermittent. Sometimes the shares work ok. We don't know why lately they usually don't work, even after processing through the Facebook debugger.
 

Attachment not found

 

Attachment not found


Joomla version 5.1.2
Flexicontent version 4.2.1

(There's only one attachment. I am not able to remove the "Attachment not found" comments.

-Francis
Last edit: 2 months 2 weeks ago by fmgoodwin.

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2 months 1 day ago #85463 by iamrobert
I see it:
developers.facebook.com/tools/debug/?q=h...ow-continues-to-grow


However, I'm not sure this is a FLEXIContent issue:

stackoverflow.com/questions/27000582/fac...to-a-valid-ip-addres

It seems to be related to your hosting setup.

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1 month 2 weeks ago #85476 by micker
yes i think

FLEXIcontent is Free but involves a very big effort on our part.
Like the our support? (for a bug-free FC, despite being huge extension) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing reviews. Thanks![/size]

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1 month 2 weeks ago #85483 by fmgoodwin
iamrobert, Micker, Yes. We activated Cloudflare CDN (free version) for our nameservers. It improved site performance, solved the Facebook share issue and reduced bot traffic. Also, site Google Adsense ads are now loading properly on Chrome.

Thanks for pointing us in the right direction to resolve this.

Cheers, Francis

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